Who is BatteryPower.co?

Our Corporate name is 'Batterypower Corporation of America'. We are a US company based in Sarasota, Florida committed to suppling the best replacement batteries at the best price. Customer service is our number one priority.

How do I contact Customer Services?

 

Please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a prompt response.

 

Does Batterypower Corporation of America have a privacy policy?

 

Yes see http://batterypower.co/about-batterypower/privacy-policy

 

What are your hours of operation?

 

You can place orders 24/7 through our website. Our office is open 9-5 Monday - Friday and 9-12 on Saturday.

 

Who do I send emails to at your company?

 

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with any queries and you will be contacted by the appropriate Department or Person, normally within hours.

 

Where are your batteries manufactured?

 

Our Replacement Laptop Batteries are currently produced in Shenzhen, China. We are actively seeking a US based Manufacturer to compliment our stock line with American Made products.

 

Are your batteries the same as the original?

 

We seek to exceed the original capacity where possible to ensure our products exceed the performance of your originals. At the very least, our batteries will perform just like your original laptop battery did when you purchased it.

 

What do you do with my old battery?

 

If you return it to us, using our supplied prepaid label, we will recycle it.

 

Can I change my account information?

 

If you have created an account with us, you may change the stored information by logging in and clicking 'Account Maintenance'

 

Can I opt not to have my information saved on your site?

 

Absolutely. We offer a Guest Checkout by default that doesn't require you to create an account. Whether you create an account or not, we don't store credit card information under any circumstances.

 

How do I create an account?

 

Simply visit our page http://batterypower.co/register. There is also an option on Checkout to create an account.

 

Is my information safe on your site?

 

Our Checkout is secured by a 256bit SSL connection via Trustwave, a national company. www.trustwave.com.

We do not share information nor do we sell information. We believe in privacy and promise to ensure your information stays private.

 

What credit cards do you accept?

 

Visa, Mastercard, Discover

 

What do you do with my information?

 

BatteryPower may use it to contact you from time to time with news and promotions. Any generic mailings will ALWAYS include an 'Unsubscribe' button at the moment and we will respect your request.

 

When will I be charged?

 

Your card is debited at the time of checkout and will show up on your statement normally within 48 hours.

 

Do you ship internationally?

 

At this time we only ship to the US, Canada and Puerto Rico.

 

How can I check my order status?

 

If you have created an account, you may view your orders within your account area on BatteryPower.co. We will email you, whether you created an account or not, with updates at every stage and you may always contact us for further information at This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting your order number.

 

How can I track my order?

 

At this time we do not provide tracking numbers. We are negotiating this currently and hope to implement this as a service soon.

 

How can I view my order history?

 

If you have created an account, you may view your account history in your account area.

 

How long does it take to fulfill and ship my order?

 

Most orders are packed within hours and shipped out via USPS. Provided you order before 2pm EST (Eastern Standard Time), your order should ship the same day.

 

When will my order arrive?

 

Our regular shipping time via USPS is 2-3 days. However, on occasion USPS can take up to 8 days within the continental United States. This is not normal however.

 

We also offer next day service. You can choose this at checkout.

 

Pricing Information

 

All our prices are fully inclusive and shown on each search made.

 

What are my payment options?

 

You may pay by Visa, MasterCard or Discover.

 

What happens when an item is backordered?

 

We receive stock on an almost daily basis. If your replacement laptop battery happens to be out of stock at the time of order, we will notify you immediately but normally it will only delay shipment by a day or so.

 

Will I be charged sales tax?

 

Our prices include all charges. Where necessary for orders placed in Florida we will pay the tax.

 

Will I get an email confirmation when my order is shipped?

 

You will receive an email confirmation almost instantly. If you don't or realize you gave us the wrong email address (it happens!), please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number.

 

Can I cancel my order?

 

If for any reason you decide to cancel your order, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it asap and we will try to stop the shipment before its mailed. If the order has already been shipped and it is within 30 days of your order, please return the battery, unused and in its original packaging, to us using the supplied prepaid mailing slip.

 

Can I choose between the shippers?

 

On our checkout page you can specify your preferred method of shipping

 

Can I have my order shipped overnight?

 

On our checkout page you can specify your preferred method of shipping

 

Can I make changes to my order?

 

Your order is normally processed within minutes which makes it difficult to stop or change an order. However if you email This e-mail address is being protected from spambots. You need JavaScript enabled to view it we will try to enact the changes you require.

 

How long does it take to process my return/exchange/refund?

 

BatteryPower.co will process your return/exchange/refund within 48 hours of receipt. If a return is requested and approved, your credit card will be refunded within that 48 hour period. Your Credit Card Company may take longer to process the refund but this is outside of our control.

 

If I receive a faulty item, how can I get a replacement?

 

Please see our page http://batterypower.co/about-batterypower/warranty-and-returns

 

If I receive a wrong item, what do I do?

 

Contact us first at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to ensure its incorrect, some just look different to the original. If you are sure then return it with an explanation using the enclosed label.

 

My order never arrived! What should I do?

 

Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will investigate the issue as a matter of urgency.

 

Returns Policy

 

Please contact us within 30 days of receiving your order to request a return authorization.

 

Shipping & Handling

 

Our prices include all shipping and handling charges within the continental United States via standard delivery. We also offer a next day service which you may choose at checkout.

 

Warranty Information

 

A 12 month warranty applies to all our batteries. See our page https://batterypower.co/about-batterypower/warranty-and-returns

 

What should I do if an item is missing from my order?

 

In the very unlikely event email us immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number.

 

Will I receive an order receipt/invoice?

 

As part of the order process we send you a copy via email instantly. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you haven't received one within 3 hours of your order.

 

Do I need my original purchase receipt for your warranty to apply?

 

We can normally trace your original order within our records, we will require as much information as you can supply.